What are the responsibilities and job description for the Front Desk Supervisor position at Holiday Inn New Orleans Airport North?
The Holiday Inn New Orleans Airport North, located at 1300 Veterans Blvd, is now hiring for a Front Desk Supervisor. The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience:
High School Diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field requ
College coursework in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license from the applicable state.
Essential (partial list):
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests.
Review the Front Office log and Trace Files daily.
Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
Be familiar with all in-house groups.
Follow and enforce all Expotel Hospitality Service hotel credit policies.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
Salary : $13
