What are the responsibilities and job description for the Night Audit Associate position at Holiday Inn NW Houston Beltway 8?
We are currently seeking experienced, vibrant and service-oriented individuals to join our team as Guest Services Representatives at the Holiday Inn Houston Beltway 8. This position is perfect for someone who loves interacting with people and providing exceptional customer service in a fast-paced hotel environment.
Key Responsibilities:
- Check-in/Check-out: Efficiently manage all aspects of guest arrivals and departures to ensure a smooth and welcoming experience.
- Customer Service: Provide outstanding service by addressing guest inquiries, resolving issues, and offering recommendations for local attractions and amenities.
- Reservations: Handle reservations over the phone, via email, or in person, ensuring all details are correctly entered into the hotel's system.
- Payment Processing: Manage billing and payment processes, including cash handling, credit card transactions, and account settlements.
- Front Desk Operations: Maintain cleanliness, organization, and efficiency at the front desk area. Ensure all guests receive timely and accurate information.
- Guest Relations: Follow up on guest satisfaction, manage guest feedback, and coordinate with other departments to meet guest needs.
- Security: Adhere to hotel security policies, manage key distribution, and monitor access to rooms and facilities.
Requirements:
- Education: High school diploma or equivalent; further education in hospitality is a plus.
- Experience: Previous experience in a similar role or in customer service/hospitality industry preferred.
- Skills:
- Exceptional communication and interpersonal skills.
- Proficiency in a hotel property management system (PMS); experience with OnQ or similar is advantageous.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills, including Microsoft Office.
- Strong problem-solving abilities and attention to detail.
- Availability: Must be flexible with shifts, including nights, weekends, and holidays.
- Language: Fluency in English; bilingualism is a plus.
Physical Demands:
- Ability to stand for extended periods.
- Must be able to lift up to 25 lbs occasionally.
What We Offer:
- Competitive salary with opportunities for performance bonuses.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on hotel stays and services.
- Career advancement opportunities within our hotel chain.
We pride ourselves on creating memorable experiences for our guests, and our team is at the heart of this mission. Join us to be part of a dynamic team in one of Houston's leading hotels.
Holiday Inn Houston Beltway 8 is an Equal Opportunity Employer.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.50 per hour
Expected hours: 15 – 30 per week
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $13 - $16