Full time 3pm- 11pm Front Desk Clerk

Front Desk Clerk

One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.

We are inviting candidates with excellent communication skills, leadership skills, and a passion to serve others to apply for our 3p-11p Front Desk position at the Holiday Inn Oceanside.

What You Will Bring To This Role:

The Front Clerk is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, telephone operation and reservations.

Some of Your Responsibilities Would Be:

• Oversee the guest experience during the overnight shift and assist with guest resolution/service recovery as needed.
• Audit, balance and report on all food and beverage outlet's: (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily
• Run night audit final after insuring all revenues are in balance nightly.
• Perform the duties of a Front Desk (guest check-in and check-out, assist guests, provide general information on hotel and nearby attractions)

Minimum Qualifications:
This position is strictly an overnight position and interested candidates must be able to work from 3pm - 11pm. This position is full-time and will be scheduled 5 shifts per week.

• High School diploma or equivalent
• Previous hotel front desk experience, preferred
• 1-2 years of front desk experience or similar customer service experience
• Previous cash handling experience
• A self-motivator who has a passion to deliver amazing customer service
• Flexible availability - able to work overnight, weekends, and holidays

How You'll Be Rewarded:

In exchange for your talent, you will be eligible for paid time off, 401k (with match!), travel perks, professional development, and more! Interested? Apply now and see why Coastal Hospitality and the Holiday Inn Oceanside are right for you.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EOE AA/Veteran/Disabled

Job Type: Full-time

Pay: From $15.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Application Question(s):

• How many shifts are you available to cover each week?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front desk: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $16