What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn- Port Arthur?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction. The Front Desk Agent will handle various responsibilities related to guest check-in and check-out, manage reservations, and assist with inquiries.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations via phone systems and online platforms, confirming bookings and providing information about hotel services.
- Address guest inquiries and resolve any issues promptly to enhance guest relations.
- Maintain an organized front desk area, ensuring all necessary materials are readily available for guests.
- Assist with night audit duties as required, ensuring accurate reporting of daily transactions.
- Collaborate with other hotel departments to provide seamless guest services.
- Uphold the highest standards of hospitality management by maintaining professionalism at all times.
Requirements
- Previous experience in hotel management or front desk operations is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interaction.
- Knowledge of hospitality management principles and practices is a plus.
- Ability to handle multiple tasks while maintaining attention to detail in a fast-paced environment.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- Familiarity with guest services and front desk operations is advantageous.
- Must be willing to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 15 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Port Arthur, TX 77642 (Required)
Ability to Relocate:
- Port Arthur, TX 77642: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13