What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Redding?
The Holiday Inn Redding is hiring a Front Office Manager.
Compensation : 24 - $26 hourly
Responsibilities :
- Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
- Conduct effective department meetings and counseling sessions.
- Conduct timely performance and salary reviews.
- Monitor service and teamwork on a regular basis.
- Resolve problems, provide open communications, and recommend discipline and termination, as appropriate.
- Achieve guest satisfaction goals by supervising the Front Office operation.
- Oversee and participate in the prompt and courteous check-in and check-out of guests.
- Check daily for VIP rooms and special accommodation requests.
- Respond to guest complaints in a courteous and effective manner.
- Attend pre-convention and post-convention meetings as needed.
- Coordinate group arrivals and departures.
- Maintain room security by providing effective key control.
- Oversee mail and message delivery.
- Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services
- Must have a flexible schedule
- Required to work from 40-50 hours per week or maybe more depending on business demands
Qualifications :
About Company
Our Redding Hotel is near the Shasta Cascade Region.
The Holiday Inn® Hotel and Convention Center Redding is centrally located within Shasta County businesses and attractions, offering the perfect location for corporate and leisure travelers alike. The hotel has a little over 8,000 square feet of customizable event and meeting space.
Salary : $24 - $26
