What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn & Roberts Center?
The Holiday Inn Roberts Centre in Wilmington, Ohio has immediate openings for a Guest Service Representative. Ideal candidates have flexible availability, excellent customer service skills and the desire to provide an exceptional experience for our guests.
Primary Responsibilities:
- Greet, register, and assign rooms to guests of hotel.
- Responsible for issuing room keys and important information to guests.
- Responsible for making hotel reservations and checking hotel availability.
- Verifies credit card authorization or collect cash payment for all hotel guests.
- Answer hotel main telephone line and transfer to proper departments or guest rooms.
- Review guest accounts and charges upon guest check-out.
- Be familiar with Holiday Inn Brand Standards and requirements such as Reward Programs.
- Be familiar with daily events in hotel, conference center, and restaurant.
- Constant contact with housekeeping and maintenance departments with guest issues or concerns.
- Ensure complete guest satisfaction.
- Ensuring daily checklists are completed.
- Completes any direct assignment from Manager.
- Responsible for issuing and signing out Department Manager Keys.
Our attractive compensation package includes medical, dental, Life, 401k with match, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers. (Full time status only)
Required Skills:
- Strong oral communication skills.
- Professional, courteous attitude.
- Moderate computer skills.
- Ability to work in high paced environment.
- Strong Customer Service skills.
- Ability to Multitask.
The Holiday Inn and Roberts Centre is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
