Sales Coordinator

Job Overview

Sales Coordinator

Position Summary:The purpose of this position is to perform clerical, administrative, and other duties to assist the sales manager.

Qualification Standards

Education & Experience:

· At least 2 years of progressive experience in a hotel or a related field required

· High School diploma or equivalent required

· College degree preferred

· Customer Service experience required, hotel experience preferred

Tools & Equipment:

· Computer, projector, copier, fax machine, scanner, telephone, other office equipment

· Ability to work in Excel, Word, PowerPoint and various other software programs

Work Environment:

· Under variable temperature conditions

· Under variable noise levels

· Office setting

Physical Requirements:

• Long hours sometimes required

· Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

· Ability to work under variable temperatures and noise levels

· Near Vision - The ability to see details at close range

· Ability to bend, stretch, twist or reach with your body and arms

· Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

· Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

· Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

· Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions

· Must be able to prioritize departmental functions in order to meet due dates and deadlines

Duties & Functions

Essential:

• Up-sell existing contracts Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

· Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

· Increase overall food and beverage revenue by offering upgrades and add on to existing events when appropriate

· Prompt response to client inquiries, including required information for file creation and maintenance is required during the planning and executing phase of conference

· Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day

· Maintain positive guest relations at all times

· Resolve guest complaints, ensuring guest satisfaction along with the General Manager

· Answer telephone, Record messages

· Know pricing and menus and become familiar with house price policies

· Be knowledgeable of event rooms and their functions

· Make telephone calls and emails to specified individuals as requested

· Greet all individuals arriving at Catering/ Sales office and assist with their needs

· Maintain accurate trace files and communicate daily traces to DOC

· Establish and maintain filing procedures

· Prepare and send faxes; receive and distribute faxes to appropriate personnel

· Make photocopies

· Type correspondence, memos, and reports

· Attend designated meetings, take minutes, transcribe, and distribute

· Document all guest requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest satisfaction

· Complete and distribute amenity request forms; follow up on any changes

· Maintain confidentiality and security of specified hotel information, correspondence, reports, and files

· Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

· Check and respond to electronic communications in a timely fashion

Marginal

· Other duties as required

· Guide gusts through meeting and banquet space as needed

· Distribute Event Orders and memos

· Participate in all hotel and departmental meetings as requested

We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic team. The ideal candidate will play a crucial role in supporting our sales department by managing sales operations, facilitating communication between teams, and ensuring that our sales processes run smoothly. This position is perfect for someone with a passion for sales and a desire to contribute to business growth through effective coordination and support.

Duties

• Assist the sales team in managing customer accounts and maintaining relationships to drive business development.
• Utilize Salesforce to track leads, manage customer interactions, and analyze sales data for performance insights.
• Coordinate lead generation efforts and follow up on potential opportunities to enhance the sales pipeline.
• Prepare sales reports and presentations to support the sales team in meetings with clients and stakeholders.
• Collaborate with marketing teams to align strategies for retail sales promotions and campaigns.
• Ensure timely communication of product updates, pricing changes, and promotional offers to the sales team.
• Support account management activities by addressing client inquiries and resolving issues promptly.
• Analyze market trends and competitor activities to identify opportunities for growth within technology sales.

Qualifications

• Proven experience in B2B sales or retail sales is preferred.
• Familiarity with Salesforce or similar CRM software is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, to effectively interact with clients and internal teams.
• Demonstrated ability in business development, lead generation, and account management.
• Proficient analytical skills to evaluate data trends and make informed decisions.
• A proactive attitude with a strong commitment to achieving results in a fast-paced environment.

Join us as we strive for excellence in our sales operations while fostering an environment of collaboration and growth. We look forward to welcoming a new Sales Coordinator who shares our dedication to success!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $50,000