What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn St Petersburg?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience working in a front desk or customer service role is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are an asset
Join our team as a Front Desk Agent and be part of our dedicated staff committed to providing exceptional hospitality services. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.
In this role, you will handle guest check-ins and check-outs, answer phone calls, assist with reservations, and provide information about our hotel facilities. Your friendly demeanor, excellent customer service skills, and attention to detail will contribute to creating a positive guest experience.
We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.
Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Experience:
- Hotel or OPERA: 1 year (Required)
Work Location: In person
Salary : $14 - $16