What are the responsibilities and job description for the Hotel Guest Service Agent (Front Desk) position at Holiday Inn Staunton?
Join Our Team at the Holiday Inn Staunton!
Are you a friendly, relaxed individual who thrives on providing exceptional service and comfort in a fresh yet familiar way? If so, we invite you to become part of our team!
Why Join Us?
Competitive Pay: Earn a competitive hourly rate.
Flexible Schedule: Enjoy scheduling flexibility with shifts available any day of the week, including weekends.
Great Benefits:
- Medical, Dental, and vision insurance available at the employee's cost
- Paid time off (vacation, holiday, and sick time)
- Employee discounts on shift meals
- IHG employee rate available on hotel stays for personal travel
- Opportunities for career growth and advancement
Key Responsibilities:
· Provide exceptional customer service by greeting and assisting guests.
· Handle guest check-ins and check-outs efficiently.
· Answer phone calls and address guest inquiries with professionalism and courtesy.
· Manage reservations and process payments accurately.
· Maintain a welcoming and organized front desk area.
· Address guest issues and complaints promptly to ensure a pleasant stay.
· Collaborate with other hotel staff to ensure smooth operations.
Skills & Experience:
· Customer Service Experience: 1 year (Preferred)
· Hotel Front Desk Experience: 1 year (Preferred)
· Skills: Strong phone etiquette, excellent hospitality skills, ability to multitask
How to Apply: If you’re excited to join our team, email your resume or request an application from the hotel Front Desk any time!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Customer Service: 1 year (Preferred)
- Hotel Front Desk: 1 year (Preferred)
Ability to Relocate:
- Staunton, VA 24401: Relocate before starting work (Required)
Work Location: In person
Salary : $13
