What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn & Suites Ocala?
Guest Service Representative
Our Hotel is looking for a professional Guest Service Representative. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire family of hotel employees.
Job Overview
GSRs perform the various functions of hotel reception including registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, GSRs contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Primary Responsibilities
Attending to guest registration, room assignments, and special requests.
Take, modify, and update room reservations.
Accurately record and process guest charges, credits, and payments.
Protect and securely handle all guest information.
Assist and respond to all guest inquiries in person, phone, or email as appropriate.
Find the win-win when resolving guest concerns or complaints.
Deliver the Brand and Company promises.
Qualifications
Must have a professional, warm, and approachable disposition.
Fluently read, write, and speak English.
Demonstrated ability to remain level-headed in hectic and tense situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.
Guest Service Representative – Apply Today!
