House Attendant

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Holiday Inn & Suites Phoenix Airport North

Overview

The Housekeeping Houseperson is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Practice safe work habits to ensure safety to guests, fellow employees and self.

· Buff marble floors daily according to hotel standards.

· Shampoo carpets in the public areas according to hotel standards.

· Shampoo furniture as needed.

· Handle all requests for luggage assistance in a friendly, efficient and courteous manner.

· Handle items for "Lost and Found" according to hotel standards.

· At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.

· Clean guestrooms as needed.

· Have knowledge of and assist in all emergency procedures.

· Maintain hotel equipment in proper working order.

· Maintain storage of hotel equipment in proper area.

· Complete special projects as assigned by the Housekeeping Manager.

· Ensure overall guest satisfaction.

Qualifications

• Flexible and long hours sometimes required.

  · Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

  · Ability to stand during entire shift.

General Requirements:

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a warm and friendly demeanor at all times.