Front Desk Associate Part Time/Full Time - Holiday Inn & Suites Phoenix Airport

Job description

We are looking for a Hotel Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Hotel Front Desk Associate's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If this is something you enjoy, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Respond to and take care of any and all guest billing disputes
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Train new hires as needed

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Opera
• Understanding of how travel planning websites operate, like Expedia and Booking.com
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overtime
• Weekends as needed

Ability to Commute:

• Phoenix, AZ 85040 (Required)

Ability to Relocate:

• Phoenix, AZ 85040: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18