What are the responsibilities and job description for the Night Auditor -- Hotel position at Holiday Inn & Suites?
Job Description
Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us. We are currently looking for a talented Night Auditor. The Night Auditor is responsible for the guest’s experience at the beginning and end of their stay by performing check-in / out duties and by interacting with guests and the general public by phone and in person.
Responsibilities
- Provides professional and courteous guest service at all times
- Greets arriving guests
- Answers telephone calls courteously and efficiently
- Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
- Generates, confirms, cancels, and changes guest reservations
- Keeps records of room availability and guest accounts
- Assists arriving and departing guests with luggage
- Computes bills, receives payments, and makes change for guests
- Promotes any current hotel and franchise marketing programs
- May perform additional duties, such as laundry, as required
Qualifications
High school diploma or GED; no experience required
Good math and computer skills
Must be able to pass a drug test
Must be physically able to carry out duties, which includes walking and standing to a significant degree, reaching, handling, lifting, talking, hearing, and seeing
Must be able to lift up to 50 pounds and frequently lift and / or carry / transport objects weighing up to 25 pounds
Must be able to communicate, read and write in English
69 years of service. Always clean & friendly. Creating moments that matter. We're There™. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. An IHG® hotel. Pillow Menu. In-room heating & A / C. Blackout shades. Hot breakfasts.
