What are the responsibilities and job description for the Front Desk Agent Overnight position at Holiday Inn Wilkes-Barre - East Mountain?
About us
At Holiday Inn, we pride ourselves in delivering warm and welcoming experiences for guests staying for business or pleasure.
Whether it’s time with friends, family, colleagues or clients we have a breadth of hotels from urban centers to beach resorts offering environments, services and amenities that make it easy to work, rest and connect.
Our work environment includes:
- Modern office setting
- Processional atire
DUTIES AND RESPONSIBILITIES
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Audit Papwework handeling
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Performs other duties as required to provide fast and friendly genuine hospitality
- Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
- Greets guest and processes hotel registration
- Keeps current on hotel accommodations, services and area attractions
- Responds to customer inquiries for information
- Arranges for services requested by the guest by working with other departments as appropriate
- Stays current with developments in the hotel by reviewing and updating the communication log
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes
- Offers guests updated rooms and promotes hotel amenities, food and beverage outlets and services
- Processes customer credit at check-in in accordance with hotel policy
- Identifies and records special billing instructions and notifies accounting
- Obtains appropriate approvals and signatures
- Follows hotel policy on cash banks
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- On call
- Overnight shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $16 - $17