Front Desk Agent

SUMMARY:

Responsible for receiving and welcoming guests in a polite and cordial manner, achieving total guest satisfaction and answering any quest inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Thorough completion of guest transactions: registers guests, registration process, check guests out, deals with upgrades, promotions, and special requests.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Accurately complete any logs/reports as specified by management.
• Maintain close contact with other hotel departments and staff in order to assist and receive necessary information.
• Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
• Relay all applicable information to the front desk manager and supervisors.
• Seek feedback and comment cards from guests, and develop and negotiate effective solutions to better customer service.
• Respond to guests via the telephone in a professional conduct, aiding guests with their questions or directions and various concerns. Listen and assist to resolve problems. Log any phone complaints or requests.

REQUIREMENTS

• Prior customer service experience required.
• Excellent communication and interpersonal skills.
• Requires a working knowledge of the Front Desk aspect of the property’s services, policies or operations, and a general knowledge of the hotel.
• Knowledge with OPERA software preferred.
• Full time Front office willing work any hours.

QUALIFICATION STANDARDS:

Education: High School education or equivalent experience.

Experience: Must have (1) year of experience as Front Desk Agent or other customer service-related position.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Job Type: Full-time

Pay: $17.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• South Plainfield, NJ 07080 (Required)

Work Location: In person

Salary : $17