Front Desk Agent

Job Overview: The Holiday Inn Mesa is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills, a welcoming demeanor, and the ability to handle a variety of tasks while embodying the spirit of hospitality. This role is vital in ensuring our guests have a seamless and enjoyable experience from the moment they arrive until their departure.

Key Responsibilities:

Guest Services:

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Handle the check-in and check-out process efficiently and accurately.
• Assist guests with inquiries, requests, and reservations both in person and over the phone.

Reservations and Payments:

• Manage room reservations and cancellations in the hotel’s reservation system (OPERA PMS).
• Process guest payments, handle cash, credit card transactions, and provide receipts.
• Ensure accurate billing and resolve any billing issues or discrepancies.

Communication:

• Communicate effectively with guests to provide information about hotel services, amenities, and local attractions.
• Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and resolve any issues.
• Relay important information to incoming shifts and maintain clear, concise log entries.

Administrative Duties:

• Maintain a neat and organized front desk and lobby area.
• Handle guest complaints and issues promptly, escalating to management when necessary.
• Perform administrative tasks such as filing, data entry, and maintaining records.

Safety and Compliance:

• Ensure compliance with all safety and security policies and procedures.
• Monitor access to the hotel and report any suspicious activity.
• Follow hotel policies and procedures for guest confidentiality and privacy.

Qualifications:

• Experience: Previous experience in a hotel front desk or customer service role preferred.
• Skills: Strong communication and interpersonal skills. Proficient in using computer systems and handling cash transactions.
• Personal Attributes: Professional appearance and demeanor. Ability to remain calm and courteous in stressful situations. Excellent problem-solving skills and attention to detail.
• Availability: This is a full-time position (32-40 hours per week) requiring flexible availability, including weekends and holidays as needed. This position will cover both morning and evening shifts.
• Physical Requirements: Ability to stand for long periods, lift luggage, and perform tasks requiring repetitive motion.

Benefits:

• Competitive pay ranging from $16.00 to $18.00 per hour.
• Comprehensive medical, vision, and dental insurance.
• Accrued sick time.
• Opportunity to work in a supportive and dynamic team environment.

Application Process:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. The Holiday Inn Mesa is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We look forward to welcoming a new team member who shares our commitment to excellence and guest satisfaction.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)

Ability to Commute:

• Mesa, AZ 85210 (Required)

Ability to Relocate:

• Mesa, AZ 85210: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18