What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our establishment. The ideal candidate will possess strong hospitality skills, a passion for guest relations, and the ability to manage front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out of the hotel efficiently and accurately.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Provide information about hotel services, local attractions, and amenities.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Process phone reservations and manage booking systems with attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining a high level of professionalism.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Strong guest relations skills with a focus on delivering exceptional service.
- Familiarity with hotel management software is a plus.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Strong organizational skills and attention to detail.
Join our team as a Front Desk Agent where you can showcase your hospitality expertise while creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Work Location: In person
Salary : $13 - $15
