What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn?
Company Overview
Holiday Inn is a renowned American hotel brand under IHG, catering primarily to business travelers while also welcoming families on the go. Our hotels offer comfortable accommodations equipped with essential amenities, including free Internet access and 24-hour markets to ensure a pleasant stay.
Summary
We are seeking a dedicated Front Desk Agent to join our team at Holiday Inn. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your contributions will be vital in upholding our commitment to hospitality excellence.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations and respond to guest inquiries in a timely manner.
- Provide information about hotel services, local attractions, and amenities.
- Handle guest complaints or issues with professionalism and efficiency.
- Perform night audit duties as required to ensure accurate financial reporting.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- Familiarity with hotel management systems is a plus.
- Bilingual or multilingual abilities are advantageous.
If you have a passion for hospitality and enjoy creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Holiday Inn today!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Shelbyville, IN 46176 (Required)
Ability to Relocate:
- Shelbyville, IN 46176: Relocate before starting work (Required)
Work Location: In person
Salary : $12
