What are the responsibilities and job description for the Front Office Manager position at Holiday Inn?
Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and guest services team at our hotel. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry. As the Front Office Manager, you will play a crucial role in ensuring that all guests receive outstanding service and that the front office operates smoothly and efficiently.
Duties
- Supervise and manage front office staff, including receptionists and concierge personnel.
- Ensure that all guest inquiries and requests are handled promptly and professionally.
- Oversee the check-in and check-out processes to ensure a seamless experience for guests.
- Maintain accurate records of guest information, reservations, and billing.
- Address guest complaints or concerns with effective problem-solving skills.
- Collaborate with other departments to enhance overall guest satisfaction.
- Train new staff on hotel policies, procedures, and customer service standards.
- Monitor front office operations to ensure compliance with company policies and procedures.
- Implement strategies to improve operational efficiency and enhance guest experiences.
Qualifications
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Proven leadership capabilities with experience managing a team in a fast-paced environment.
- Knowledge of resort operations, including front desk procedures and guest services.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Proficient in hotel management software systems is advantageous.
- A passion for hospitality and commitment to providing exceptional service.
Join our team as a Front Office Manager and contribute to creating memorable experiences for our guests while leading a dynamic team in the heart of the hospitality industry.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- New York, NY 10001 (Required)
Ability to Relocate:
- New York, NY 10001: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $80,000
