What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn?
Job Summary
We are seeking a dedicated and customer-focused Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. You will handle reservations, check-ins, and check-outs while addressing guest inquiries and concerns. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding guest experiences.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including checking guests in and out efficiently.
- Handle reservations, modifications, and cancellations with accuracy.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Assist with night audit duties as required to ensure financial accuracy.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Skills
- Strong background in hotel management or hospitality preferred.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficient in phone etiquette and effective communication skills.
- Experience in front desk operations within a hotel setting is an advantage.
- Ability to work well under pressure in a fast-paced environment.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit processes is beneficial but not required.
- Strong organizational skills and attention to detail are essential for success in this role.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $14
