What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn?
Overview
The Holiday Inn Oceanside is hiring, and we’re moving quickly! To ensure you're considered promptly, all applicants must complete an application in person at our location. Don’t wait—visit us today, fill out your application, and take the first step toward joining our incredible team!
Apply in person at:
Holiday Inn
1401 Carmelo Dr.
Oceanside, CA 92054
Phone: 760-231-7000
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere at our hotel. The ideal candidate will possess strong communication skills and a passion for guest relations, making each visitor's experience memorable.
Duties
- Provide a warm and sincere opening and acknowledge guests according to company standards using the 15/5 rule.
- Adhere to the Art of Hosting service program to promote the brand and exhibit the ability to be a Brilliant Host.
- Participate in daily standups; pay attention to individual guest needs and take specific action to that person, in that moment; ask questions and engage guests to create personal connection.
- Look for and identify cues to deliver brilliant hosting moments; offer pro-active assistance with each guest interaction; acknowledge guests in queue; contribute ideas to the improvement of the overall service experience.
- Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Arrange transportation for guests.
- Count and secure bank at beginning and end of shift.
- Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Be knowledgeable to food menus and process Room Service orders.
- Assist in organization and operation of Sundry Shop. Notify Security of any reports of theft.
- Perform any related duties as requested by supervisor/manager.
Requirements
- OPERA System knowledge.
- Preferred, High School diploma or GED.
- Preferred, 2 years in customer service position.
- Excellent phone etiquette and customer service skills.
- Basic computer, typing skills.
- Mature judgment in handling and resolving conflicts.
- Excellent communication skills.
- Knowledge of principles for working with the public.
- Must have the ability to work weekends.
- Bilingual speaking ability (English-Spanish) is a plus.
Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an outstanding guest experience!
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Free parking
- Referral program
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
Ability to Commute:
- Oceanside, CA 92054 (Required)
Ability to Relocate:
- Oceanside, CA 92054: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $19
