What are the responsibilities and job description for the Hotel Front Desk Manager position at Holiday Inn?
Summary
We are seeking a Hotel Front Desk Manager to join our team at Holiday Inn! In this pivotal role, you will oversee front desk operations, ensuring that our guests receive outstanding service and support throughout their stay. Your leadership will be vital in maintaining our commitment to hospitality excellence.
Responsibilities
- Manage daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervise front desk staff, providing training and support to enhance guest service skills.
- Address guest inquiries and resolve issues promptly to ensure a positive experience.
- Maintain accurate records of room availability and reservations.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Implement hotel policies and procedures to maintain high standards of hospitality.
Requirements
- Proven experience in hotel management or front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Ability to lead and motivate a team effectively.
- Familiarity with hospitality management software is a plus.
If you are passionate about delivering exceptional guest experiences and ready to take your career in hospitality to the next level, we invite you to apply for the Hotel Front Desk Manager position at Holiday Inn today!
Job Type: Full-time
Pay: $42,000.00 - $46,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $42,000 - $46,000
