What are the responsibilities and job description for the Hotel Night Auditor position at Holiday Inn?
```Duties```
- Perform night audit duties including balancing and reconciling hotel accounts, posting charges to guest accounts, and running necessary reports.
- Handle guest check-ins and check-outs during the night shift.
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner.
- Provide exceptional customer service to ensure guest satisfaction.
- Maintain accurate records of all transactions and interactions with guests.
- Ensure the safety and security of the hotel premises during the night shift.
```Requirements```
- Previous experience working in a hotel or hospitality industry is preferred.
- Strong knowledge of hotel operations and procedures.
- Excellent communication skills, both verbal and written.
- Bilingual skills (if applicable) to effectively communicate with guests who may not speak English as their first language.
- Proficient in using phone systems and other hotel management software.
- Ability to work independently and handle multiple tasks simultaneously.
- Attention to detail and strong problem-solving skills.
- Flexibility to work night shifts, weekends, and holidays as required.
Note: The Night Auditor position requires working during the night shift, typically from 11:00 PM to 7:00 AM. The specific schedule may vary depending on the needs of the hotel.
Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in joining our team!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $18
