Sales and Catering Manager

"Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family."

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve."

"So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Sales and Catering Manager Job Summary:

The primary responsibility of this position is to drive catering sales, increasing revenue for The Imperial Event Center and Hotel. This includes proactively prospecting and securing catering contracts across various market segments, collaborating with sales teams, and ensuring exceptional client experiences to foster repeat business.

Sales and Catering Manager Qualifications:

• Effective Communication: Ability to engage and collaborate with all departments, clients, and prospects to ensure seamless service and operations.
• Emotional Intelligence: Strong interpersonal skills, including empathy and the ability to understand and manage emotions, both personally and with others.
• Teamwork & Collaboration: Ability to work effectively in a team environment, contributing to group goals and supporting colleagues.
• Problem-Solving: Creative and analytical thinking to resolve challenges quickly and efficiently.
• Adaptability: Flexibility to handle changes and unexpected situations with ease.
• Knowledge & Experience: A high school diploma or GED required; a degree in Hospitality or related field preferred. 1-2 years of relevant experience is ideal, though hotel experience is not mandatory.
• Accommodations: Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Sales and Catering Manager Essential Duties and Responsibilities:

• Sales & Prospecting: Proactively sell catering services through face-to-face meetings, phone calls, and digital outreach to drive revenue growth.
• Market Segments: Target and close catering contracts in Corporate, Fraternal, Prom, Holiday, Educational, Sports, Not-for-Profit, and New Business Development segments.
• Collaboration: Work closely with the sales and catering teams to share leads, referrals, and business opportunities across various segments.
• Client Engagement: Craft detailed proposals to enhance client experiences and upsell additional services.
• Event Coordination: Prepare Banquet Event Orders (BEOs) and group resumes for all assigned bookings, ensuring clear communication and smooth event execution.
• Revenue Growth: Upsell catering services, including guest room bookings (15 or fewer rooms), to maximize event profitability.
• Client Retention: Foster long-term relationships with clients to retain repeat business and solicit feedback for improvement.
• Industry Knowledge: Stay up-to-date with industry trends and competitor analysis to remain competitive in the market.
• Reporting: Provide accurate catering revenue forecasts and deliver required reports in a timely manner.
• Event Support: Oversee event logistics, ensuring adherence to standards, policies, and procedures for contracts, invoicing, and post-event follow-up.
• Compliance: Adhere to company policies and safety standards, and contribute to a positive and productive work environment.

Sales and Catering Manager Language & Communication Skills:

• Must be able to listen, read, write, and speak clearly and effectively, ensuring open lines of communication with colleagues and guests.
• Excellent customer service skills are essential, with an emphasis on professional and courteous interaction.

Sales and Catering Manager Mathematical & Analytical Skills:

• Strong ability to perform basic math functions (addition, subtraction, multiplication, division) and interpret financial data (rates, ratios, percentages, etc.).

Sales and Catering Manager Work Environment:

• Must be able to multi-task in a fast-paced environment while maintaining a professional demeanor.
• Must be comfortable with close teamwork and collaborating effectively with others.

Sales and Catering Manager Physical Requirements:

• Ability to lift up to 50 lbs and operate office equipment, including computers and telephones.
• Reasonable accommodations may be provided for individuals with disabilities.

Sales and Catering Manager Additional Information:

This job description is not intended to be all-inclusive and may be amended by management at any time based on business needs. The Imperial Event Center and Hotel is an Equal Opportunity Employer and maintains a drug-free workplace.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $55,000 - $65,000