What are the responsibilities and job description for the Service Department Associate position at Holiday World RV?
Customer Service Support
We are looking for a highly organized and detail-oriented individual to fill the position of Customer Service Support at Holiday World RV.
Job Description
- Enter client information into our database with precision and speed.
- Support the Service Manager by completing daily tasks and duties.
- Answer and direct all Service Department phone calls in a friendly and professional manner.
- Organize and maintain accurate files and documents by reviewing, scanning, sorting, filing, and uploading them as needed.
- Perform various clerical functions, including basic typing and scanning documents into the database.
- Monitor Accounts Receivables and process payments in a timely and accurate manner.
- Collaborate with Service Advisors to complete daily duties and assignments.
Requirements
- A strong sense of ownership and accountability is necessary for this role.
- The ability to multitask with flexibility and accuracy is essential.
- Excellent communication and teamwork skills are required to succeed in this position.
- Problem-solving and analytical skills are crucial to excel in this role.
- Flexibility to adapt to changing requirements and business needs is necessary.
