Accounts Receivable Specialist

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Accounts Receivable Specialist supports this mission by assisting the entire Accounting Department and is responsible for posting all cash and check transactions in a timely and accurate manor. The successful candidate will have strong customer service skills, with the ability to communicate with all levels. This individual must also have the ability to work in a fast paced, high volume environment.

Essential Duties and Responsibilities include but are not limited to the following:

• Posts customer payments by recording Cash, Check, Credit Card, and ACH transactions
• Manage cash application, making sure all cash receipts are applied timely and accurately
• Posts revenues by verifying and entering transactions form lock box and local deposits
• Research/Process returned and bad checks
• Answer accounts receivable phone inquiries and follows up
• Mailing of monthly rent statements and late letters
• Reviewing of Aged Delinquencies on a monthly basis
• Responsible for printing, reviewing and putting monthly statements, late letters, and CHS demand letters in the correct envelope each month. Once in envelopes with a return envelope, statements and late letters are given to receptionist for postage and mailing
• Entering credit card payments for CHS client into MRI for Accountant to review and post
• Create aged A/R report and create a batch per accountant to apply any unapplied prepaid amounts
• Record all information using various software programs, including:
  • Excel
  • MRI
  • Outlook
  • MS Word
• Attention to detail
• Problem analysis and problem solving skills
• Stress tolerance and a sense of urgency
• Ability to multi-task and work under pressure
• Must be organized and have excellent time management skills
• Must be a team player
• Great communication skills and keeps all informed
• Performs other related duties and assignments as requested by Manager

• Accounting/Accounts Receivable related experience of four or more years
• Understands the Importance of the Tenant-Client-Manager-Vendor Relationships
• Solid Customer Service and Interpersonal skills
• Attentive to detail
• Trustworthy and preserves confidentiality

Holladay Mission and Values: All associates are expected to live Holladays Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

• Mission: Enriching lives through investment and service
• ENRICH Values:
  • Entrepreneurial We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.
  • Nurture We encourage and support the growth and development of each other, our clients, and our communities.
  • Respect - We recognize and acknowledge the inherent value of others.
  • Integrity We do the right thing. We exhibit a consistently high moral compass.
  • Community We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.
  • Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Position Competencies

• Service to Employees: Treats other employees with respect and dignity and acts as a positive member of the team; establishes and maintains effective relationships
• Service to Clients: Provides high level of service to clients in all situations; strives to meet and exceed client expectations; establishes and maintains effective relationships
• Service to Tenants: Provides high level of service to tenants in all situations; strives to meet and exceed tenant expectations; establishes and maintains effective relationships
• Attention to Detail: Able to zoom in to detail quickly and accurately; checks information, picks up inconsistencies and mistakes; can make detailed comparisons between similar sources
• Effective Communication: Is able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect
• Task Completion: Responds effectively to clear direction; follows set procedures; solves immediate problems; escalates where appropriate; sees tasks through to completion
• Time Management: Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; effectively prioritizes tasks

Compensation:

The Accounts Receivable Specialist compensation will be based on experience and qualifications. This range is subject to local, state, and regional dynamics and may be adjusted up or down depending on market conditions.

Physical Demands:

• Requires extended hours to meet specific monthly or project related due dates

Supervisory Responsibility:

• This position does not have any supervisory responsibility

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties will vary depending on specific property being managed.