Colonnade Restaurant Manager

Colonnade Restaurant Manager

Department : Restaurant

Employment Type : Fixed Term Contract

Location : Global

Reporting To : Maitre D' Hotel

Description

The Restaurant Manager oversees all food and beverage service at the Colonnade, ensuring guest satisfaction and team morale. They work closely with Executive Chef de Cuisine to enhance guest experience and contribute to the company's goal of providing an exceptional travel experience. The manager is also responsible for supervising, training, and evaluating staff within the team.

Key Responsibilities

Guest and Team Member Experience

• Contributes positively to guest satisfaction by fostering interpersonal relationships with guests, proactively addressing service and product deficiencies, and following up on feedback. As a brand ambassador, assists guests by providing accurate information.
• Leads and effectively communicates with Team Members, Managers, and Guests.
• Provides excellent service. Showcases attentiveness and patience for customers through positive body language even when under pressure, with a genuine smile.

Operational Effectiveness and Managing Company Resources

Team Engagement and Communication

Safety and Compliance

NOTE : In addition to the performance items listed in this Role Description, the team member also performs any other duties as assigned by management. Colonnade Manager, is part of the Management team, takes part in all service-related functions, and will be utilized in various outlets including bars. Therefore, functions, duties, obligations, and activities may change at any time, with or without notice.

All duties and responsibilities are to be performed by the Company's standards and uncompromising Commitment to the Safety and Sustainability of our Environmental.

Qualifications

Education :

Experience :

Knowledge, Skills & Abilities :

Physical Demands & Travel

Physical Demands : For the safety of yourself and others on board certain physical abilities shall be maintained.

Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.

Must maintain physical fitness to perform tasks associated with job.

WORK CONDITIONS :

Working on a cruise ship is very different from any land-based occupation. Working hours are

longer and work is more intense due to the constant demand of the guests. You have to be very

flexible in your working hours, which on occasion might have to be changed due to unforeseen

circumstances. The Maritime Labour Convention of 2006 however strictly regulates these.

Apart from the working hours there are strict rules which all members of the ship's company

need to adhere to as stipulated by the Master's standing orders. You work in close proximity

with your fellow crewmembers and therefore respect among all is essential