eCommerce Product Engineering Lead

Job Description

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.

We're looking for an amazing Lead, eCommerce Product Engineering to fill this role, which is based in our Fort Lauderdale office. You'll be responsible for leading and overseeing development, testing, and deployment of our digital platform. Additionally, you will be responsible for leading digital innovation and technical strategy for our guest-facing web applications. A customer mindset with positive relationships throughout the organization and excellent delivery are key attributes for this role.

Here's a summary of what Princess is looking for in its Lead, eCommerce Product Engineering. Is this you?

Responsibilities

• Oversee development, testing, and deployment of high-quality software solutions, while ensuring adherence to best practices and standards.
• Use engineering principles to conduct technical investigations involved with the modification of material; component; or process specifications and requirements.
• Responsible for all aspects of eCommerce Web product engineering - including vacation smart search, cruise online reservations, amend reservations, pre-cruise purchases and CMS modules to drive innovation and increase direct and onboard revenue.
• Collaborate with stakeholders and partners (ie PMO, IT, Enterprise Architecture, Marketing, Security and Data teams) to ensure technology alignment, product success and predictable delivery.
• Collaborate with the downstream Operations Team to drive operational excellence for our eCommerce Websites. Accountable for ensuring availability, performance, and compliance of customer-facing web sites.
• Collaborate with stakeholders and partners (ie PMO, IT, Enterprise Architecture, Marketing, Security and Data teams) to ensure technology alignment, product success and predictable delivery.
• Collaborate with the downstream Operations Team to drive operational excellence for our eCommerce Websites. Accountable for ensuring availability, performance, and compliance of customer-facing web sites.
• Develop team target metrics.
• Track the performance of the scrum teams, implementing performance improvement strategies when necessary. Oversee quality control and lifecycle management processes, ensuring their continual improvement.
• Manage software development processes across multiple application development disciplines for software technology product lines.
• Develop risk identification and mitigation strategies associated with the architecture and coding process.
• Foster a culture of creativity, collaboration, inclusion, innovation, and excellence while continuously elevating the quality and caliber of our product development organization.
• Establish and ensure best practices for the software development lifecycle including solution engineering, build, and test, inclusive of test automation.
• Manage vendor relationship for sourcing Web engineering talent, managed services and strategic partners (i.e. Adobe, Akamai). Leveraging on-site / offshore resources for efficiency.
• Directly influences technical timeline for delivery of revenue-generating features & products online for ticket and on-board revenue.
• Through self service capabilities, drives a reduction in service call volume
• Directly oversees web operations to proactively improve online customer experience

Requirements

Please note that this position is Hybrid, based out of our Fort Lauderdale office.

What You Can Expect

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at : https : / / www.princess.com / aboutus / culture-framework / .

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

Salary : $105,600 - $142,000