What are the responsibilities and job description for the Agent, Guest Services position at Holland America/Princess Alaska-Yukon Land Operations?
Agent, Guest Services
Department : Guest Services
Employment Type : Seasonal - Full Time
Location : Anchorage Transportation and Guest Services
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Having a person to help plan the added fun or help with questions or concerns is like having a personal travel agent at your disposal. Our team is there to greet you upon your arrival, help you solve any problems that might come up along the way, help you decide which once in a lifetime excursion you have to take, and be your local expert on what there is to do and see. Our Guest Service Representatives make this all happen. Be part of the team that shares their backyard with guests, helping them create memories that will last a lifetime.
Responsibilities
- Assist with luggage & unloading as well as assist guests with delayed luggage queries.
- Performs a variety of moderately difficult customer service tasks.
- Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.
- Coordinate guest amenity requests, reservations, and special requests.
- Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.
Requirements
Knowledge, Skills & Abilities :
Benefits
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
