What are the responsibilities and job description for the Supervisor, Guest Services position at Holland America/Princess Alaska-Yukon Land Operations?
Supervisor, Guest Services
Department : Guest Services
Employment Type : Seasonal - Full Time
Location : Anchorage Transportation and Guest Services
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
The Guest Services Supervisors are the ultimate problem-solvers and a vital position for our operations. You will oversee all Tour Desk operations while providing excellent service to our guests and employees. The Guest Services Supervisor will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.
Responsibilities
- Supervise, train, and give regular performance guidance to reporting staff.
- Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.
- Routinely coordinates passenger activities and services.
- Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
- Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
- Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
- Supervises a team of Guest Service Hosts' activities and responsibilities, ensuring daily tasks are completed in a timely manner.
- Routinely coordinates passenger activities and services.
- Carries out management responsibilities in accordance with the Company's policies, objectives, and applicable government laws and regulations.
- Keep work areas organized, clean, and sanitized.
Requirements
Knowledge, Skills, & Abilities :
Benefits
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
