What are the responsibilities and job description for the Apparel Customer Service Representative position at Holland and Sherry?
Holland & Sherry, a well renowned and globally respected luxury textile company within the tailored clothing industry, is looking for a full time customer service person to start in our NYC sales office. With our main office headquartered in the UK the ideal candidate will be working in our Upper East Side office where we service all of our USA and Canadian wholesale accounts (retailers, specialty men’s and women’s stores, fashion designers, tailors).
We are looking for a hard-worker with a bright, positive attitude that can multi-task, takes initiative, is creative, works well in a team, comfortable in a fast-paced environment, and feels that no task is too small. You will interact with our wholesale accounts nationwide and be the first point of contact for our US sales team and liaise with our UK office on a daily basis. The ideal candidate has strong communication skills, is detail-oriented, comfortable speaking with people on the phone or in person and knows how to respond quickly and professionally. As a customer service representative you should also be resourceful and a great problem solver.
Our Ideal Candidate:
Key Responsibilities:
Qualifications:
What we offer:
We are looking for a hard-worker with a bright, positive attitude that can multi-task, takes initiative, is creative, works well in a team, comfortable in a fast-paced environment, and feels that no task is too small. You will interact with our wholesale accounts nationwide and be the first point of contact for our US sales team and liaise with our UK office on a daily basis. The ideal candidate has strong communication skills, is detail-oriented, comfortable speaking with people on the phone or in person and knows how to respond quickly and professionally. As a customer service representative you should also be resourceful and a great problem solver.
Our Ideal Candidate:
- Exceptional communication skills
- Excellent time management and organizational skills
- Problem solver and resourceful.
- High degree of integrity
- Must also be comfortable working with clients in person
Key Responsibilities:
- Hours: 40 hours per week, Monday through Friday. Our regular office hours are 8:45am to 5:30pm. On some occasions, assist with local industry trade shows during the weekend (only 2x per year).
- Strong sense of customer service! Comfortable with answering the phones and emails and speaking with clients daily. Have proper phone manners and well spoken.
- Daily order entry in our ordering system.
- Swatch sampling as requested by customers
- Liaise with UK office on order issues, swatch sampling, and/or shipping issues that arise.
- Assisting our US and Canadian sales representatives with orders and requests.
- Following up with customers regarding payments.
- General administrative duties as requested by the Sales Manager, sales, and office staff.
Qualifications:
- Must have at least 2-4 years customer service experience
- Experience working in a professional environment
- Experience working in wholesale showroom/office helpful
- Bachelor’s Degree desirable but not essential.
- Must be ready to take on any project at any given time and execute to the best of your ability.
- Knowledgeable of MSOffice (Outlook, Excel, Word) and general computer knowledge.
What we offer:
- A competitive salary
- Comprehensive medical, dental and vision insurance
- 401k retirement savings program with employer matching contributions
- Paid time off with at least 9 federal holidays observed throughout the calendar year
Salary : $20 - $25
