Service Technician - Apprentice (Water and Wastewater Utility)

Service Technician Apprentice                                                                                                  

 Reports to:  Service Supervisor                                                  

 Job Summary:  This position is responsible for utility staking, cross connection inspection, customer metering, and inspection of customer service line installations.  Successful progress through the Apprenticeship program is required.

 Essential Duties

• Operate “Miss Dig” program, including receiving and processing tickets, researching records, locating and staking of underground utility equipment.
• Inspect water customer plumbing, including commercial, industrial, and residential, for compliance with the BPW Cross-Connection Control Program.
• Inspect and test HBPW owned cross-connection control devices.
• Install, read, repair or remove water meters and related equipment in residential, commercial and industrial settings.
• Respond to and assist in various customer service needs and issues; provide instruction with the City’s claim process.
• Keep current in knowledge and understanding of company procedures, rates, rules, practices, standards, and application of construction materials.
• Inspect sewer and water mains or service installations and record accurate measurements and details.
• Measure and record locations of underground utilities, update and maintain records as appropriate.
• Perform all other tasks as assigned.

 Essential Qualifications

• High school diploma or equivalent.
• Interpersonal skills necessary to provide courteous and accurate information and responses to community members, contractors and various levels of organizational staff.
• Ability to apply mathematical concepts used for measuring and testing.
• Ability to read and interpret utility drawings and specifications.
• Computer proficiency.
• Ability to keep records organized.
• Residency within 20 miles of municipal boundaries.
• Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 4, Graphic Literacy – 4, Workplace Observation – 3).
• Valid Michigan Driver’s License.

Certification Requirements

• Waterworks System Operator S-4 certification from the State of Michigan. (Must obtain within two State of Michigan testing cycles – typically 1 year – as part of apprenticeship program.)

 Preferred Qualifications

• Experience or training in wastewater collection and water distribution, construction and/or maintenance.
• Experience operating pipe and cable locator, electronic metal detector, combustible gas and oxygen deficiency detector, and cross connection control device testing equipment.

Physical Requirements & Working Conditions

• Work includes occasional exposure to fumes, odors, dust, dirt and/or contact with chemicals or toxins.
• Ability to work in confined spaces and at elevated heights.
• Work includes proximity to environmental hazards associated with electrical, mechanical, and/or power equipment.
• Work includes outside working conditions with frequent exposure to extreme hot or cold weather conditions
• Mental ability to frequently handle pressures related to working on projects requiring attention to detail, and the simultaneous management of multiple projects.

Additional Considerations

• This position is covered by the HBPW Anti-Drug and Alcohol Misuse Prevention Plan (PHMSA).
• Successful applicant must authorize HBPW to contact former employers for PHMSA-relevant information.

 This job description is intended to describe the general nature and level of work being performed by a person assigned to this position.  It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.