Medical Assistant (Physician Offices), Limited Hours

The Medical Assistant will: Obtain patient information and vital signs, assist the physician with patient follow-up calls, screen and follow-up with patient test results; maintain medical record information; coordinate patient care information with other health care providers; and obtain prior authorizations. Phone responsibilities may include answering the phone, creating telephone encounters, directing callers to the appropriate person/department, taking messages and scheduling; appointments for the patients. The Medical Assistant may provide coverage for clerical positions as needed. This position must be able to demonstrate the knowledge and skills necessary to provide care and service appropriate to the age of the patients served in his/her area.

Holland Hospital Medical Group is seeking dedicated and adaptable healthcare professionals to join our Variable Staffing Pool (VSP). This role is ideal for individuals who thrive in a dynamic work environment and are available to work flexible schedules while providing coverage across multiple medical practices within our network.

As a Variable Staffing Pool team member, you will have the opportunity to support a variety of specialties and clinic locations, ensuring seamless patient care while gaining valuable experience in different healthcare settings. This position requires reliable transportation, schedule flexibility, and a willingness to travel to various Holland Hospital Medical Group locations as needed.

Why Join the Variable Staffing Pool?

• Flexible scheduling to accommodate your availability.
• Opportunity to gain experience in a variety of specialties and clinical settings.
• Valuable networking within the Holland Hospital Medical Group.
• Play a critical role in ensuring high-quality patient care across our medical practices.

• Maintains a confidential and safe patient focused office.
• Recognizes and responds appropriately to patient emergencies via phone and in the office.
• Applies site specific clinical screening tools.
• Obtains and updates patient information and vital signs.
• Uses standard protocol to order appropriate lab testing for patient care.
• Refills prescriptions per office protocol.
• Coordinates referrals and testing.
• Reviews the After Visit Summary with the patient and family to ensure comprehension.

• Works in conjunction with the provider to create a patient focused care team.
• Anticipates and supports the providers, allowing the providers to focus on clinical productivity.
• Coordinates communication between the patient, provider and care team.
• Delivers pertinent information to the provider.
• Screens calls, gathers information for the provider, as appropriate, and communicates with patients in a professional manner.
• Assures confidential questionnaires are completed and all necessary forms are signed.
• Schedules appointments, notifies the providers of cancellations, and fills time slots to maximize physician productivity.
• Provides accurate and timely information back to the patient as indicated by the care team.
• Follows protocols to scheduled same day and urgent visits.

• Performs all clinical functions as directed by the physician.

• Documents and updates patient information in the medical record.
• Reconciles and documents patient medication logs at each visit
• Maintains appropriate documentation log for clinical equipment, point of care testing, and sample medication log, if applicable.
• Assures confidential questionnaires are completed and all necessary.
• Obtains prior authorizations as required.
• Manages overdues, recalls and actions within the EMR.
• Files or scans records in an accessible, confidential and secure system.

• Supports the quality improvement activities of the facility and responds appropriately to change.
• Participates in learning experiences as appropriate.
• Manages the office specific registry to identify patient care gaps.
• Ensures compliance with policy, procedure and regulatory requirements.
• Maintains patient rights, confidentiality and ethical billing practices.
• Identifies communication needs of referral sources and assures that they receive information in a timely manner.

• High School Diploma/GED required
• Current Medical Assistant Certification or Registration or LPN required
• BLS for the Healthcare Provider 60 days after hire required
• Graduate of accredited Medical Assistant or LPN training program preferred