Registration Specialist, full time, days

Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the "face" of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.

• Interviews patients for visits via phone or in person to obtain complete and accurate demographic data.
• Verifies patient identification.
• Updates status of patient in the system to "arrived" for their visit.
• Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.
• Obtains compliant signatures to help guarantee payment.
• Explains all consent forms.

• Interviews patients for visits via phone or in person to obtain complete and accurate payer information.
• Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information.
• Understands and follows protocol for referring un-insured or under-insured patients appropriately.
• Collects appropriate payment for services.
• Interprets and appropriately interviews patients for MSP questionnaire.

• Scans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential.
• Responds to requests for records, according to approved guidelines.

• Schedules appointments as needed for routine and walk-in patients.
• Answers patient questions as needed, communicates information regarding visit status with patients, staff and physicians.
• Answers telephone and assists patients as needed.
• Responds to needs for interpreter services in a timely manner.
• Introduces and encourages patient engagement in the patient portal.
• Maintains patient rights and confidentiality.

• Supports department quality improvement activities and responds appropriately to change.
• Participates in job related learning experiences.
• Requests assistance from supervisor as needed.
• Ensures compliance with policy, procedure, regulatory requirements and ethical billing practices.
• Provides information to referral sources in a timely manner.

• High School Diploma or GED Equivalent required
• Associates Degree in related field preferred
• Experience in Medical Office Front Desk / Reception preferred