Front Desk Manager

The Front Desk Hotel Manager is responsible for overseeing the daily operations of the front desk and ensuring the highest level of guest satisfaction. This role involves managing front desk staff, handling guest inquiries and complaints, ensuring smooth check-in and check-out processes, and maintaining a welcoming environment for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Staff Management:
• Recruit, train, and supervise front desk staff.
• Schedule staff shifts and ensure adequate coverage.
• Conduct performance evaluations and provide feedback.
• Foster a positive work environment and encourage teamwork.
• Guest Services:
• Ensure a high standard of customer service is maintained.
• Handle guest inquiries, requests, and complaints in a timely and professional manner.
• Monitor guest feedback and implement improvements as needed.
• Ensure VIP guests and special requests are attended to.
• Operations Management:
• Oversee the check-in and check-out procedures.
• Ensure all front desk operations comply with hotel policies and procedures.
• Maintain accurate records of bookings, payments, and guest information.
• Manage room inventory and coordinate with housekeeping to ensure room availability.
• Financial Responsibilities:
• Handle cash transactions, billing, and reconciliation of accounts.
• Prepare and manage the front desk budget.
• Monitor and report on front desk expenses.
• Administrative Duties:
• Prepare reports on front desk activities and performance.
• Ensure compliance with health and safety regulations.
• Maintain an organized and tidy front desk area.
• Implement and oversee front desk training programs.
• Communication:
• Liaise with other departments to ensure smooth operations.
• Communicate effectively with guests, staff, and management.
• Address and resolve any inter-departmental issues.

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• Maintain a neat and efficient office environment.
• Other duties as assigned.

Requirements:

• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with employees acting as team leader.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to input and access information in the property management system, Maestro preferred.

Minimum Qualifications:

• Bachelor’s degree preferred.
• Two to four years experience in front office/housekeeping/guest services, including at least two years supervisory experience required.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Ability to Relocate:

• Alpine, TX 79830: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22