What are the responsibilities and job description for the Housekeeping Executive position at Holland Hotel?
The Hotel Housekeeping Executive is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness and guest satisfaction. This role includes managing housekeeping staff, budgeting, inventory control, and maintaining a safe and hygienic environment throughout the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Department Management:
- Set Guidelines and Expectations: Establish and communicate clear guidelines and expectations to the housekeeping team to ensure efficient and effective operations.
- Supervise Cleaning and Maintenance: Oversee and participate in the cleaning and maintenance of guest rooms, public areas, and colleague spaces, ensuring adherence to brand standards. Manage housekeeping team, including housekeepers, laundry staff, and supervisors.
- Schedule staff shifts and ensure adequate coverage for all areas.
- Conduct regular staff meetings and training sessions to ensure compliance with hotel standards and procedures.
- Quality Control:
- Implement Inspection Program: Implement and maintain an effective inspection program covering guest rooms, public areas, staff workspaces, storage areas, and laundry facilities.
- Resolve Guest Issues: Address and resolve guest issues and complaints promptly and effectively, ensuring a high level of satisfaction.
- Implement and maintain quality control programs to achieve the highest level of cleanliness and guest satisfaction.
- Inventory and Supplies Management:
- Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities.
- Order and replenish supplies as needed, ensuring cost-effective purchasing practices.
- Maintain accurate records of inventory usage and expenses.
- Budgeting and Financial Management:
- Prepare and manage the housekeeping department budget.
- Monitor expenses and implement cost-saving measures without compromising quality.
- Analyze financial reports and identify areas for improvement.
- Safety and Compliance:
- Ensure compliance with all health and safety regulations, including proper handling and storage of cleaning chemicals.
- Conduct regular safety training and drills for housekeeping staff.
- Team Development:
- Recruit, hire, and train housekeeping staff.
- Training Programs: Develop and implement training programs for housekeeping staff to enhance skills and knowledge, promoting professional growth within the department.
- Interdepartmental Collaboration: Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless coordination and resolution of issues impacting guest satisfaction.
- Conduct Regular Meetings: Conduct regular meetings with the housekeeping team to discuss performance, address concerns, and foster a positive work environment.
- Operational Efficiency:
- Develop and implement standard operating procedures (SOPs) for housekeeping tasks.
- Coordinate with other departments to ensure seamless operations and guest satisfaction.
- Oversee the laundry operations to ensure timely and high-quality service.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Ideally a minimum of 5 years of housekeeping experience, with at least 2 years in a supervisory or managerial role within a hotel environment.
- Skills:
- Strong leadership and team management abilities.
- Excellent organizational and time management skills.
- Effective communication and interpersonal skills.
- Proficiency in housekeeping management software and MS Office.
Physical Requirements:
- Ability to lift, push, pull, and carry items up to 50 pounds.
- Ability to stand, walk, bend, and reach for extended periods.
- Capability to operate housekeeping tools and equipment safely.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Alpine, TX 79830: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $22