What are the responsibilities and job description for the IT Support Specialist position at Holland & Knight LLP?
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
This position is based in our Austin office.
Description:
We are seeking an IT Support Specialist to join our team. This is an exciting opportunity to work in a dynamic, fast-paced environment and contribute to the continued growth and success of our Firm. The IT Support Specialist will be responsible for providing hands-on technical support to attorneys and staff, ensuring timely resolution of hardware, software, and network-related issues. This on-site position supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure within the office. The role reports directly to the IT Support Manager.
Key Responsibilities Include:
- Support all PCs, phones, IT peripherals and IT infrastructure in the office.
- Document work in IT incident ticketing system thoroughly.
- Provide support to incidents that are escalated from IT Technicians or the Service Desk.
- Provide technical support during events, conferences and meetings, on site and off site as needed.
- Support office administration activities, projects and priorities as assigned.
- Participate with internal IT groups during projects and activities.
- Respond to power, HVAC, network and other outages, planned and unplanned in the office.
- Special projects and duties as assigned.
Qualifications:
- 3 years Corporate Environment.
- 3 years Technical Support Experience.
- Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word.
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
- Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
- Experience using and supporting Apple and Android mobile devices and OSes.
- Experience configuring and supporting printers and multifunction devices.
- Experience using ServiceNow to log IT Incidents.
- Network troubleshooting knowledge.
- General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.).
- Experience supporting and troubleshooting audio-visual equipment.
- Strong customer service orientation, with a can-do attitude and follow-through skills.
- Possess analytical and problem-solving skills.
- Work well with others in a team environment requiring minimal supervision.
- Strong overall written and oral communication skills.
- Ability to effectively contribute to project documentation.
- Ability to contribute and positively impact internal specialty support team or a major project.
- Capable of traveling for business and working in different H&K sites independently.
- Capable of lifting and moving equipment weighing as much as 50 lbs.
- Ability to work onsite at H&K offices.
Minimum Education:
- Bachelor’s degree
- IT Certifications (ITIL Foundations, A , etc….) or demonstrated equivalent experience
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
Benefits may vary by position and office.
Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit
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