What are the responsibilities and job description for the Parts Accessories Labor Specialist position at Holland Motorsports, Inc?
Job Description
Harley Davidson of Dothan is currently seeking an outgoing mature Parts Accessories and Labor Specialist with a passion for helping customers and the personal drive to excel in this exciting industry.
Major Duties and Responsibilities
1) Service Department Support**
Interact with customers to sell parts and accessories over the counter along with through our service department.
Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
Take service technicians’ orders for parts and fill them as fast as possible.
Assist service technicians in determining parts & accessories requirements for individual jobs.
Recommend related Parts and Accessories, which may be required for a job.
Supply cost of parts information on repair orders.
2) Customer Service**
Provide excellence customer service to all of the dealership’s customers.
Greet customers immediately, in a courteous and friendly manner.
Develop and share knowledge of all Parts and Accessories merchandise, parts history, and service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient Environment**
Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
Ensure merchandise displays are stocked, clean, and appealing to customers.
Maintain updated customer mailing lists.
Become familiar and efficient with all phases of the computer system required.
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Demonstrate a professional approach to customer service.
Accept direction, follow instructions, and work well with other people.
Qualifications & Job Requirements
Must have ability to get along with a broad customer base.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn. Talon or Reynolds and Reynolds a plus.
Must possess a valid drivers license and be insurable.
Pre-employment drug screen and MVR review will be required.
Benefits:
Blue Cross Blue Shield Medical Insurance
Blue Cross Blue Shield Dental and Vision Insurance
AFLAC
Colonial Life
Simple IRA with company match
Paid Time Off
Job Type: Full-time
Pay: Base salary plus commission
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $40,000 - $75,000