What are the responsibilities and job description for the Host or Hostess - Holland (Weekend Availability Required) position at Holland (Weekend Availability Required) - Anna’s House?
Looking to kickstart your career in the restaurant industry? Enjoy providing friendly and welcoming customer service? Anna's House has an opportunity for you! We are looking for Hosts or Hostesses to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, escorting customers to the dining area, bussing tables, and making sure our guests have a positive dining experience from the moment they arrive until their departure. The Host or Hostess ensures every guest is provided excellent customer service and a pleasant dining experience.
Anna’s House Host's warmly greets guests and seats them in appropriate seating arrangements, clears away dirty dishes, sets tables, and provides assistance to the server staff. Hosts manage the wait list and collaborates with managers and servers to serve guests.
Responsibilities
- Welcome guests as they enter the restaurant
- Provide accurate wait times and monitor waiting lists
- Escort guests to the appropriate table or booth
- Provide menus and silverware, and announce Server's name
- Set tables with condiments, utensils, or other items as needed
- Clear dirty dishes and other tableware and bring to the kitchen for cleaning
- Stock cabinets and serving areas with adequate supplies (e.g. condiments, rolled silverware, glasses, etc.)
- Thank guests upon their departure and invite to visit again soon
- Coordinate with server staff about available seating options
- Maintain a clean lobby area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address guest's queries
- Assist server staff as needed
- Perform duties of expo/food runner, busser, and takeout/deli server as directed by leadership
