What are the responsibilities and job description for the Office Manager/Customer Support position at Holliday Home Improvements?
Are you an organized, detail-oriented professional with a knack for customer service? Our growing windows and doors company is looking for an Office Manager/Customer Support Specialist to join our team! In this role, you will be the first point of contact for customers, assist with scheduling, manage permits, maintain our database, and provide essential support to both customers and our sales team. If you thrive in a fast-paced environment and have a strong attention to detail, we’d love to hear from you!
Key Responsibilities:
- Answer and direct phone calls, providing exceptional customer service.
- Schedule and confirm appointments for sales and installation teams.
- Process and track permits for projects.
- Maintain and update the customer database with accuracy.
- Assist with customer inquiries and provide support throughout the sales and installation process.
- Work closely with the sales team to ensure seamless customer experiences.
- Potentially assist customers with financing options.
- Perform general office administrative tasks as needed.
Qualifications:
- Previous experience in an office management, administrative, or customer service role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and database management.
- Experience with permitting processes is a plus.
- Knowledge of financing options or willingness to learn.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Administrative: 1 year (Required)
Work Location: In person
Salary : $50,000 - $70,000