What are the responsibilities and job description for the Pre-Registration Representative position at Hollis Cobb Associates?
Job Description
Position Summary:
The Pre-Registration Representative is responsible for providing estimates and collecting balances (based on client) owed by patients prior to receiving services. They are also responsible for properly registering patients for their upcoming appointment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to on camera 100% of the time during the scheduled shift.
Illinois and Maryland residents click below for compensation and benefits
https://www.holliscobb.com/illinois-maryland-residents/
Hollis Cobb is an Equal Opportunity Employer
Company Description
Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.
As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Hollis Cobb is an Equal Opportunity Employer
"Winner - 2023 Best Places to Work in Collections" by insideARM
Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions. As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Hollis Cobb is an Equal Opportunity Employer "Winner - 2023 Best Places to Work in Collections" by insideARM
Position Summary:
The Pre-Registration Representative is responsible for providing estimates and collecting balances (based on client) owed by patients prior to receiving services. They are also responsible for properly registering patients for their upcoming appointment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Contacting and communicating with patients who have procedures scheduled
- Verifying that insurance information in the client system is accurate
- Determining the patient liability estimate
- Communicates hospital financial policies to all patients
- Updates the patient accounts on multiple client systems
- Adhere to the production standards set for the department and client
- Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
- Other duties as assigned by manager
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- High School Diploma
- 1 year experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO)
- 1 year of healthcare registration, collections, billing or insurance experience
- Epic preferred
- CPAR, CHAA and CFC Certifications preferred
- Self-motivated, self-directed with strong organizational, written, and communication skills
- Working knowledge of HIPAA
- Knowledge of Medicare, Medicaid
- Knowledge of other contract payers (HMO, PPO)
- Exceptional organizational skills and attention to detail required
- Intermediate computer skills using Microsoft Word, Excel
- Communication that demonstrates the ability to deliver a concise message with clear receptivity
- Sensitivity to our client’s needs and matching our performance to deliver results
- Strong telephone communication and negotiation abilities
- Must have the ability to simultaneously talk and type
- Ability to type minimum of 25 wpm
While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to on camera 100% of the time during the scheduled shift.
Illinois and Maryland residents click below for compensation and benefits
https://www.holliscobb.com/illinois-maryland-residents/
Hollis Cobb is an Equal Opportunity Employer
Company Description
Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.
As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Hollis Cobb is an Equal Opportunity Employer
"Winner - 2023 Best Places to Work in Collections" by insideARM
Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions. As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Hollis Cobb is an Equal Opportunity Employer "Winner - 2023 Best Places to Work in Collections" by insideARM