Radiology Scheduling Specialist

POSITION SUMMARY

The Scheduling Specialist communicates with patients and physicians to schedule medical appointments and diagnostic procedures.  The Scheduling Specialist verifies physician orders and schedules patients in a timely manner while providing excellent customer service.

 ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Schedules patient medical appointments and diagnostic procedures
• Operates and utilizes the client scheduling system
• Provides patients with necessary information related to scheduled appointment
• Updates patient accounts in multiple client systems
• Provides other scheduling functions as needed
• Communicates with patients and physician staff
• Verifies patient demographics and insurance
• Multitasks while maintaining great customer service
• Transcribes physician orders for scheduling
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
• Other duties as assigned by manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent (required)
• Bachelor's Degree or equivalent (preferred)

KNOWLEDGE, SKILLS, ABILITIES

• 1 year(s): Call Center
• 2 year(s): Radiology Scheduling
• 1 year(s): Medical Terminology
• CPAR certification preferred
• Able to prioritize, work well independently, and maintain focus under pressure
• Working knowledge of medical terminology, insurance plans, and EMRs
• Clearly communicates with providers, insurance companies, staff, and patients
• Excellent verbal and written communication skills
• Excellent organization skills, multi-tasking capabilities, and detail orientated
• Customer Service skills with heavy phone contact and client interface
• Basic computer/PC and internet skills.
• Working with MS Office products/Excel and Word
• Attention to detail and problem-solving skills
• Must be a great team player and passionate about working
• Medical Scheduling experience (2 years)
• Dedicated quiet area for a distraction free work area.
• EPIC or Meditech experience
• Knowledge of medical terminology (1 year)
• Call Center experience (1 year)
• Basic understanding of computer systems and computerized scheduling systems
• Attention to detail and problem-solving skills
• Effective and appropriate interpersonal and communication skills with a focus on Customer Service and to provide excellent service to all.
• Multitasking and time management skills
• Expected to maintain a score of 95% on calls QA monthly average. 

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.  All incumbents/employees are provided a Webcam and are required to on camera 100% of the time during the scheduled shift.

Illinois and Maryland residents, please click below for compensation and benefits:

https://www.holliscobb.com/illinois-maryland-residents/

Hollis Cobb is an Equal Opportunity Employer