EHR Business Analyst

Role: Business Analyst – EHR

Rate: $60.98 - $70.09/hour W2 dependent on skills and qualifications

Location: Hybrid, 2 days a week on-site in St. Paul, MN

Duration: 4–5 months (Discovery Phase), with potential extension into design, implementation, and support phases

Backgroun

dNextGen is Ramsey County’s Electronic Health Record (EHR) system. The discovery phase of this project focuses on gathering and documenting requirements related to the patient portal, which provides access to visit summaries, test results, treatment plans, Q&A, and more

.
Mandatory Qualificatio

• nsBachelor’s degree (B.A. or B.S
• .)OR Associate degree plus 5 additional years of relevant experien
• ce5 years of experience working with multiple stakeholder groups to elicit, prioritize, and document requirements for a SaaS syst
• emExperience with NextGen Patient Portal or other Electronic Health Record (EHR) porta
• lsBusiness Analyst experience within state, county, or city government or the healthcare sect
• orProven ability to quickly establish stakeholder trust in a virtual environme
• ntExperience coordinating discovery activiti
• esAbility to work independently with minimal guidan
• ceLocal candidates on

ly
Desired Qualificati

• onsExperience using Smartsh
• eetBusiness analysis certifications (e.g., CBAP, PMI-P

BA)
Project Objectives & Discovery S

• copeIdentify stakeholders and determine project scope by eliciting requirements from multiple programs within Public Health and Social Servi
• ces.Collaborate with the Communications team (Ramsey County Website) to understand the timing and dependencies related to the new website lau
• nch.Elicit, document, and validate technical requirements and specifications from both Information Services (IS) and Next
• Gen.Understand regulatory and legal requirements from the County Attorney and Compliance offices to ensure alignment with project sc
• ope.Recommend an implementation strategy and timeline based on discovery findi

ngs.
Out of

• ScopeDetermining how business groups will support patients/clients in accessing, navigating, and using the po
• rtal.Implementation (to be addressed in a later ph
• ase).Training (to be addressed in a later ph
• ase).Organizational change management readiness assessments and strategies (to be addressed in the next ph

ase).
Primary Responsibi

• litiesDevelop an understanding of the business need, expected benefits, the electronic health record system, and the role of the patient p
• ortal.Build trust-based relationships with key stakeho
• lders.Collaborate and communicate effectively with stakeholders across depart
• ments.Document and prioritize stakeholder require
• ments.Develop a Responsibilities Assignment Matrix (
• RACI).Create and maintain a stakeholder reg
• ister.Coordinate with the Communications team to align on website timelines and require
• ments.Elicit technical requirements and specifications from Information Services and NextGen
• staff.Partner with the vendor to identify application configuration
• needs.Obtain requirement and scope approval from the County Attorney and Compliance of
• fices.Recommend a build strategy and implementation approach based on findings, stakeholder readiness, and resource availab
• ility.Log and track risks, action items, issues, and decisions through to resol
• ution.Prepare and submit regular status re
• ports.Perform other duties as ass

igned.
Primary Deliv

• erablesBusiness Analysis Approach and S
• cheduleStakeholder R
• egisterRACI
• MatrixPrioritized Requirements Documen
• tation:Stakeholder Requi
• rementsCommunications Department Requi
• rementsTechnical Requirements / Specifi
• cationsApplication Configuration Requi
• rementsBuild Strategy and Implementation Approach Recomme
• ndationApprovals from County Attorney and Compliance
• OfficesRAID Re
• giste
• r:RisksActio
• n Item
• sIssuesDe
• cisionsStatus Reports (including hours bu

rndown)
General Skills & A

• bilitiesDeep knowledge of strategic business analysis processes and adaptability to organization
• al needsStrong busines
• s acumenSkilled in elicitation, facilitation, and process modeling/
• analysisAbility to analyze organizational design and staffin
• g modelsProficient in negotiation, conflict resolution, and influencing stak
• eholdersStrong written and verbal communication skills; capable of engaging across all organizationa
• l levelsHigh proficiency in Microsoft Office Suite and collaborati
• on toolsAble to build trust and credibility through empathy, transparency, and follow
• -throughStrong analytical, strategic, creative, and systems thinking capa
• bilitiesDemonstrated problem-solving skills and ability to evaluate
• optionsPerforms well under pressure and during organizational change or a
• mbiguityOpen to coaching and receptive to