What are the responsibilities and job description for the Automotive Service Manager position at Holly Kia?
About Us:
Felton Holly Kia is a high-volume Kia dealership committed to providing exceptional customer service and top-quality vehicle maintenance and repairs. Our service department is a vital part of our success, and we are looking for an experienced Service Manager as we prepare to open a new seven-bay shop, for a total of twelve bays.
Job Responsibilities:
- Oversee daily operations of the service department, ensuring efficiency and profitability
- Lead, train, and motivate a team of service advisors, technicians, and support staff
- Maintain high customer satisfaction scores by delivering outstanding service experiences
- Develop and implement strategies to improve productivity and service revenue
- Ensure compliance with manufacturer and dealership policies and procedures
- Work closely with parts and sales departments to support overall dealership success
- Handle customer concerns and resolve issues in a timely and professional manner
Qualifications:
- Previous experience as a Automotive Service Manager, Assistant Service Manager, or similar leadership role in an automotive dealership
- Strong understanding of automotive service operations, warranty processes, and manufacturer guidelines
- Excellent leadership, communication, and problem-solving skills
- Ability to drive performance while maintaining a positive team culture
- Experience with CDK DMS software and service scheduling systems
- Kia or other manufacturer experience is required
- Valid driver’s license and clean driving record
Pay: $120,000 Pay commensurate with experience.
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Vision insurance
- Ongoing training and career growth opportunities
- A supportive and dynamic team environment
Job Type: Full-time
Pay: From $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Felton, DE 19943 (Required)
Ability to Relocate:
- Felton, DE 19943: Relocate before starting work (Required)
Work Location: In person
Salary : $120,000