What are the responsibilities and job description for the ESPN Sportsbar Manager position at Hollywood Casino at Penn National Race Course?
WE’RE CHANGING ENTERTAINMENT.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
WE LOVE OUR WORK.
- Responsible for directing the overall operations and staff of the casino Sportsbar.
- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.
- Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
BRING US YOUR BEST.
- Must be at least 18 years of age.
- Bachelor’s degree (B.A./B.S.) from an accredited four year college or university or equivalent; or four to eight years of Food and Beverage leadership experience; or combined education and experience.
- Minimum of four years of previous F&B experience at manager level or higher required.
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be proficient in all Microsoft Office applications and be knowledgeable in all Food & Beverage software systems.
- Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, and employee training and development as they relate to overall Food & Beverage products.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Knowledge of all phases of Food & Beverage administration, cost control, and familiarity of all food and beverage services is required.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Equal Opportunity Employer
