What are the responsibilities and job description for the Food & Beverage Operations Manager position at Hollywood Casino at Penn National Race Course?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.
- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.
- Reports budget concerns / deviations to the Director of Food and Beverage.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the overall achievement of department customer service goals.
- Assists in Supporting all Food & Beverage and Casino Beverage operations.
- Assists with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.
- Ensures that the receiving, holding and issuance of products are within the quality and control standards.
- Tie operational challenges to strategic direction and the ability to be effective in a large organization with multiple outlet responsibility.
- Assists in managing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.
- Makes recommendations, and sometimes final decision, in designing and engineering menus.
- Implements and audits inventory and cost control systems and procedures.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Food and Beverage.
- Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to write reports, business correspondence, and procedure manuals.
- Must be proficient in all Microsoft applications and be knowledgeable in all Food & Beverage software systems.
- Ability to train and motivate team.
- Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products.
- Delegation, negotiation and diplomacy skills required.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Excellent motivational, communication and customer service skills required.
- Well-developed guest and employee relations skills.
- Must have extensive knowledge of food cost and labor analysis.
- Knowledge of all phases of Food & Beverage administration, cost control and familiarity of all food and beverage services is required.
- Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
- Determines work procedures and expedites workflow.
- Responsible for employee performance (disciplining, coaching, counseling).
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Walking 60% of the time
- Sitting 10% of the time
- Standing 50% of the time
- Bending and lifting 10% of the time
- Climbing up heights in excess of 6 feet
- Lifting/moving maximum of 100 lbs.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
