What are the responsibilities and job description for the Player Development Manager position at Hollywood Casino at Penn National Race Course?
WE’RE CHANGING ENTERTAINMENT.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
WE LOVE OUR WORK.
- Establish and measure VIP program initiatives and revenue results of the ViP business.
- Assist with the development of the VIP experience, including marketing program offers that build and strengthen relationships with these guests to our casino.
- Identify, solicit, and register high-end players for Club Hollywood.
- Establish accurate accounts for players based on data entry guidelines; issue cards and fully explain program.
- Evaluate player accounts and issue comps based on recorded play, earned number of points, and comps available in player accounts.
- Update accounts with information changes and obtain missing information on player accounts through utilization of player profiles.
- Develop profitable programs to attract premium customers. - Build player loyalty via personal contact, direct mail, and telemarketing.
- Contact guests regarding birthdays/anniversaries/thank you’s/miss you’s, offers/invitations; follow-up in house and offsite events.
- Act as liaison, handle guest opportunities, and resolve situations so as to ensure smooth operations and excellent customer service. Reports to management.
BRING US YOUR BEST.
- Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
- Must be proficient in Microsoft Office applications (Excel, Access, Word).
- Must have the ability to respond to common inquiries or complaints from guests and community members.
- Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
- Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Equal Opportunity Employer
