Casino Beverage Ambassador (FT)

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service to all guests, customers, and employees
• Greet customers as they enter the casino as needed
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information  are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service
• Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
• Maintains appearance of casino floor and work area
• Accurate and efficient use of POS system
• Monitor guests alcohol intake in accordance with training
• Assist other beverage personnel with maintenance such as side work and opening/closing duties
• Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations
• Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville, and the Maryland State Lottery
• Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends
• Responsible for mixing drinks to deliver to guests
• Work as part of a team to provide beverage service
• Be able to work independently with minimal supervision
• Other duties as assigned

BRING US YOUR BEST.

QUALIFICATIONS:

• Must be a minimum of 21 years of age. 
• High School diploma or equivalent  
• Basic computer knowledge
• Must be able to obtain a Maryland Lottery License

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY