What are the responsibilities and job description for the Food & Beverage Multi-Outlet Manager position at Hollywood Casino Toledo?
WE’RE CHANGING ENTERTAINMENT.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
We offer Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
Provide direction to various food and beverage outlets determined by senior F&B leadership. Provide safe, efficient, organized, high quality and profitable food & beverage operations. Deliver excellent guest experience with high quality of food, beverage and service.
Essential Duties And Responsibilities
- Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team members’ needs and questions.
- Recommend wage increases, promotions, demotions, transfers, discipline and other employment actions for team members.
- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
- Assist in the preparation of operating budgets for the fiscal year, manage and analyze profit and loss statements versus budget and monthly prior year.
- Generate revenue through menu engineering, pricing strategy and other incentive and marketing techniques.
- Oversee cost controls and labor scheduling for all aspects of restaurant operations to optimize service standards and maximize profitability.
- Manage the physical aspect of F&B operations to ensure alignment with appearance standards, to include carpets, walls, lighting, windows, drapes, flooring, upholsteries, and overall general cleanliness.
Supervisory Responsibilities
- Responsible for staff development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Determines work procedures and expedites workflow.
- Responsible for employee performance (disciplining, coaching, counseling).
STAY IN THE GAME.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Equal Opportunity Employer
