PLAYER SERVICES CASHIER

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program. 

• Issues comps in accordance with Hollywood Casino Tunica comping policies. 

• Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances). 

• Consistently demonstrate knowledge of and compliance with Title 31 regulations. 

• Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions. 

• Answers phone calls professionally and pleasantly. 

• Cash customer checks and establish information accounts for guests to speed up further check cashing. 

• Cash and sell chips.  Redeem players' winnings for cash. 

• Process credit/debit card cash advance checks. 

• Balances cash drawers.  Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift. 

• Performs buys with main bank to keep drawer stocked throughout current shift and for the next shift. 

• Completes all necessary paperwork, including but not limited to balance sheets, buy sheets, MTL/MIL, and CTRs. 

• Meets department uniform, appearance, and grooming requirements. 

• Meets attendance guidelines of the job and adhere to regulatory, department and company policies. 

• Keeps work areas clean and free of safety hazards, debris, and litter. 

• Performs all job duties in a safe and responsible manner. 

• Carries out any reasonable request made by your supervisor or any management personnel. 

• Attends all department meetings and training programs as directed. 

• May assist in greet day trip buses. 

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• High school diploma or equivalent required. 

• Previous cash handling/ or cage experience preferred. 

• Prior cashiering experience and/or heavy money handling experience preferred.  

• Able to promptly and accurately follow instructions given by Supervisor or Manager. 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

MATHEMATICAL SKILLS  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, 

Possess ability to operate an adding machine and have basic computer skills. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS: 

Employee must be able to obtain licenses and permits required by federal, state and local regulations. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. 

Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. 

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke. 

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer